Patient Resources & Information
Everything you need to know for your visit, from hours and forms to patient rights and discharge instructions.
Quick Access
Visiting & Operating Hours
General Hospital Hours
| Outpatient Department (OPD) | 24/7 |
| Saturday OPD | 24/7 |
| Pharmacy | 24/7 |
| Laboratory Services | 24/7 |
Inpatient Visiting Hours
| General Wards | 6.30am - 11:00 AM - 1:00 PM & 4:30 PM - 6:30 PM |
| Children's Ward | One parent may stay overnight |
Maximum - visitors per patient at a time
Emergency Information
Emergency Contacts
0745 404646
Emergency Procedures
- Emergency Department operates 24/7
- Ambulance with trained paramedics available
- Critical cases prioritized (triage system)
- Bring previous medical records if available
- SHA and insurance accepted for emergencies
Patient Forms & Documents
Download and complete these forms before your visit to save time
Note: Bring completed forms, ID, insurance card, and any medical records to your appointment.
Patient Rights & Responsibilities
Your Rights
- Receive respectful and compassionate care
- Privacy and confidentiality of medical information
- Informed consent for treatments and procedures
- Access to your medical records
- Refuse treatment and be informed of consequences
- Know the names and roles of your care team
Your Responsibilities
- Provide accurate medical history
- Follow prescribed treatment plans
- Respect hospital policies and other patients
- Pay bills promptly or make arrangements
- Keep appointments or cancel in advance
- Ask questions when you don't understand
Before Admission Checklist
- Bring your ID/Passport
- Bring insurance card and authorization if required
- Pack personal items (toiletries, comfortable clothing)
- Bring current medications in original containers
- Arrange for transportation home after discharge
- Notify family/friends about your admission
After Discharge Instructions
- Schedule follow-up appointments before leaving
- Understand your medication schedule
- Know warning signs that need medical attention
- Get written discharge instructions
- Arrange for home care if needed
- Keep emergency contacts readily available
Insurance & Billing Information
Detailed information about accepted insurance plans, SHA coverage, billing procedures, and payment options.
Visit Insurance & Billing PageFrequently Asked Questions
What should I bring for my appointment?
Bring your ID, insurance card, any referral letters, previous medical records, and a list of current medications.
Do you offer payment plans?
Yes, we offer flexible payment plans for large bills. Please speak with our billing department to arrange suitable terms.
How do I get my medical records?
Submit a written request at the medical records department with a copy of your ID. Allow 3-5 working days for processing.
Can I choose my doctor?
Yes, you can request a specific doctor based on availability. For specialists, a referral may be required.
What COVID-19 precautions are in place?
Masking in clinical areas, hand sanitizing stations, regular disinfection, and visitor restrictions when necessary.
How do I provide feedback or make a complaint?
Use the form below, speak to the nursing supervisor, or contact our customer service desk. All feedback is confidential.
Feedback: Complaints & Compliments
Your feedback helps us improve our services
Other Ways to Provide Feedback:
- Speak to the Ward In-Charge
- Email: feedback@stcrispinhos.org
- Call: 011 881 4589 (Customer Care)
- Drop in the Suggestion Box at Reception